Privacy Policy

The Young Lives Foundation is committed to protecting your privacy and personal information, in line with the requirements of the Data Protection Act 1998 and the EU General Data Protection Regulation.

This statement describes how we collect, use and store your data. We do not share, swap or sell your details with any other company, charity or third party for marketing purposes.

If you have any queries about this statement, please contact us by email at enquiries@ylf.org.uk, by telephone on 01622 693459, or in writing to The Young Lives Foundation, 71 College Road, Maidstone, Kent ME15 6SX.

HOW DO WE COLLECT INFORMATION?

Directly
We will collect personal information from you when you enquire or sign up to our services, events and activities, make a referral, make an application for paid or voluntary roles, send us a message, make a donation to us or otherwise provide us with personal information.

Indirectly
We collect information about children and young people via our online enquiry service and referral tools. This information may be provided by children and young people themselves or (with their consent) by the practitioners who work with them.

We also collect information shared with us by; independent event organisations, for example Virgin Money Giving; and subcontractors acting on our behalf who provide us with donation and payment services, for example Donor Perfect and Optimal Payments. You should check their Privacy Policy when you provide your information to understand fully how they will process your data.

We may also receive information about you from other people, for example if a friend or colleague refers you to our website.

Publicly
We may combine information you provide to us with information available from external sources in order to gain a better understanding of our supporters. This may include information found in places such as Companies House and information that has been published in articles/newspapers.

WHAT INFORMATION DO WE COLLECT?

The types of personal information we collect and how we use it depends on why you are providing it. The data collected will be appropriate to the reason you are providing it, and might include name, date of birth, religion, ethnicity, email address, postal address, telephone number, communication preferences and credit/debit card details.

When making a referral, it might also include sensitive information relating to physical or mental health or condition and criminal offences. When making an application to volunteer or work for the Young Lives Foundation we will collect additional personal details about you, for example your health and employment background.

If you use any of these online services, we will tell you more about what will happen to your information when you make an enquiry.

In addition there may be times where we collect your opinions about a product, service or an issue.

We also gather general information about the use of our website, such as which pages are visited most frequently. We only use anonymous information and statistics that do not identify individual visitors. This information helps us improve the services and information we offer on the website. We may use service providers to help us collect and analyse this information.

When you interact with us on social media platforms such as Facebook and Twitter we may obtain information about you (for example, when you publicly tag us). The information we receive will depend on the privacy preferences you have set on those types of platforms.

HOW DO WE USE THIS INFORMATION?

We will use your personal information to provide you with services, products or information you have requested, for processing donations and gift aid, for administration purposes such as processing an application or feedback, or to further our charitable aims, including for fundraising activities. We may need to share your information with our service providers, associated organisations and agents for these purposes.

We may use your contact details for marketing purposes to provide you with information about the vital work we do and opportunities to support us. Our mailing list is operated via our trusted third party organisation, Mailchimp. We will only send you marketing communications by email if you have explicitly provided your prior consent. You may opt out of our marketing communications at any time by clicking the unsubscribe link at the end of our marketing emails. Otherwise, if you do not want to receive direct marketing communications from us then you can opt out at any time by contacting us by email: enquiries@ylf.org.uk, telephone: 01622 693459, or post: Young Lives Foundation, 71 College Road, Maidstone, Kent ME15 6SX.

We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted. However, we may still need to contact you for administrative purposes like where we are processing a donation or thanking you for your participation in an event.

DO WE USE ‘COOKIES’?

‘Cookies’ are small pieces of information sent by a web server to a web browser, which enable the server to collect information from the browser. Essentially it takes the form of a small text file deposited on your computer’s hard drive.

The Young Lives Foundation uses cookies to ensure that you can interact with our web sites successfully, to identify you when you visit our web sites and to keep track of your browsing patterns. The use of cookies does not give us access to the rest of your computer or to personal information about you.

We also work with Google Analytics to monitor use of our website. Google Analytics use cookies to gather statistics about our visitors, such as where you come from before entering our website, which pages you look at on our site and where you go afterwards. Information collected in this way is anonymous and does not identify individual visitors. This information allows us to improve our website and the services we provide. For more information about Google Analytics, please see their privacy policy at www.google.com/privacy

If you want to prevent our cookies being stored on your computer in future, you may do so by referring to your internet browser’s instructions. You can do this by clicking on the “Help” menu. Please note however that if you disable our cookies you may not be able to access certain services or facilities on our sites and your use of our sites may be restricted.

HOW DO WE PROTECT PERSONAL INFORMATION?

When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it. Information that you submit is encrypted and stored on a secure server. We aim to ensure that all information we hold about you is accurate and, where necessary, kept only for so long as is necessary for the purposes for which it is used, and kept up to date.  Access to our secure servers is restricted to authorised staff. If any of the information we hold about you is inaccurate and you advise us of this, we will ensure it is amended and updated as soon as possible.

If your personal details change, please help us to keep your information up to date by notifying us by email: enquiries@ylf.org.uk, telephone: 01622 693459, or post: Young Lives Foundation, 71 College Road, Maidstone, Kent ME15 6SX.

If you use your credit or debit card to donate to us, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard (PCI DSS). We do not store your credit or debit card details at all, following the completion of your transaction. All card details and validation codes are securely destroyed once the payment or donation has been processed.

Transmission of information over the Internet is never 100% secure so while we try to protect your personal information, we can’t guarantee the security of any information you submit to us via our website.

WILL WE DISCLOSE THE INFORMATION WE COLLECT TO OTHER ORGANISATIONS?

We do not sell or rent your information to third parties nor do we share your information with third parties for marketing purposes.

However, we may disclose your information to third parties as indicted above, in order to achieve the other purposes set out in this policy, for example processing donations and email marketing.

We may need to disclose your information if required to do so by law or in response to a court order or request from a law enforcement agency. In exceptional circumstances, where we think someone is at serious risk of being harmed, we may contact the police or a local authority safeguarding team.

Some of our service providers may be located outside the UK in countries or jurisdictions which do not provide the same level of protection for personal information. If we do transfer any personal information outside the UK we will ensure that appropriate steps are taken to protect that information.

YOUR CONSENT

By providing us with your personal information you consent to the collection and use of that information for the purposes and in the manner described in this Privacy Policy.

YOUR RIGHTS

You have the right to request a copy of the information we hold about you; update or amend the information we hold about you if it is wrong; change your communication preferences at any time; ask us to remove your personal information from our records; object to the processing of your information for marketing purposes; or raise a concern or complaint about the way in which your information is being used.

If you wish to exercise these rights, please contact us by email: enquiries@ylf.org.uk, telephone: 01622 693459, or post: Young Lives Foundation, 71 College Road, Maidstone, Kent ME15 6SX.

LINKS

Our website may include links to websites run by other organisations. The Young Lives Foundation is not responsible for the privacy practices of other organisations’ websites and recommend you read their privacy policies carefully.

CHANGES

We reserve the right to amend this privacy statement. The latest version will be available on our website so please check from time to time. By continuing to use the website you will be deemed to have accepted any changes.

This policy was last updated May 2018