Privacy Policy

The Young Lives Foundation is committed to protecting your privacy. This is a statement that describes how we collect and use information about people who visit our website. We have to have this by law (General Data Protection Regulation. May 2018) so you know what we do with information we have about you.

If you have any queries about this statement or the data we collect, please contact us at The Young Lives Foundation, 71 College Road, Maidstone, Kent ME15 6SX or by email

We have divided this Privacy Policy into three sections, so you can quickly see the information that is relevant to you.

A: Visitors to our site – if you are interested in our work or how you can help us

B: People who use our services – for practitioners as well as children and young people who need advice

C: General security and privacy provisions – for everyone

The terms of the Policy may change, so please check it from time to time.

A. Visitors to our site

How do we collect information?

We will collect personal information from you when you; enquire, attend, or refer to our services, activities, events, training, or fundraising initiatives; complete recruitment or volunteer application forms; make a donation to us; send us a message (inc. via live chat); subscribe to our mailing list; or otherwise provide us with personal information or feedback, for example via a feedback form. We may also receive information about you from other people, for example from a friend who wants to tell you about this website, or via third parties such as social media providers when using our chat or social media facilities.

We also gather general information about the use of our website, such as which pages are visited most frequently. We only use anonymous information and statistics that do not identify individual visitors. This information helps us improve the services and information we offer on the website. We may use service providers to help us collect and analyse this information.

What personal information do we collect?

The types of personal information collected might include your name, date of birth, email address, postal address, telephone number and credit/debit card details or your feedback about a product, service, event or an issue.

How do we use this information?

We will use your personal information to provide you with services, products or information you have requested, for administration purposes including processing applications for employment or volunteering roles, and to further our charitable aims including for fundraising activities. We may need to share your information with our service providers, associated organisations and agents for these purposes.

We may use your personal information for mailing and marketing purposes unless you have indicated that you do not wish to be contacted. You can unsubscribe from our mailing list at any time via our mailings or by emailing

B. People who use our services

The Young Lives Foundation offers a number of online services for children and young people, and the practitioners who work with them, including enquiry and online referral services.

What information do we collect and how do we collect it?

We will collect personal information about practitioners who use our enquiry forms or referral services. This information might include name, e-mail address, postal address, and telephone number.

We may also collect information about children and young people via our online enquiry service and referral tools. This information may be provided by children and young people themselves or (with their consent) by the practitioners who work with them. The information could include the name, date of birth, gender, address and telephone number of the child or young person. It might also include sensitive information relating to their religion, ethnicity, physical or mental health or condition (including drug and alcohol use), criminal offences and sentences.

How do we use this information?

We use the information about children and young people to answer enquiries and to provide advice and support. We use information about practitioners to provide the services and advice they have requested.

If you use any of these online services, we will tell you more about what will happen to your information when you make an enquiry.

C. General security and privacy provisions

Do we use ‘Cookies’?

‘Cookies’ are small pieces of information sent by a web server to a web browser, which enable the server to collect information from the browser. Essentially it takes the form of a small text file deposited on your computer’s hard drive.

The Young Lives Foundation uses cookies to ensure that you can interact with our website successfully, to identify you when you visit our web sites and to keep track of your browsing patterns. The use of cookies does not give us access to the rest of your computer or to personal information about you.

We work with Google Analytics to monitor use of our website. Google Analytics use cookies to gather statistics about our visitors, such as where you come from before entering our website, which pages you look at on our site and where you go afterwards. Information collected in this way is anonymous and does not identify individual visitors. This information allows us to improve our website and the services we provide. For more information about Google Analytics, please see their privacy policy at

We also monitor visitor behaviour on our social media platforms using the tracking data gathered by the respective platforms. This data is anonymous and will not link to any identifying information or be used for identifying individual visitors.

If you want to prevent our cookies being stored on your computer in future, you may do so by referring to your internet browser’s instructions. You can do this by clicking on the “Help” menu. Please note however that if you disable our cookies you may not be able to access certain services or facilities on our sites and your use of our sites may be restricted. Further information on deleting or controlling cookies is available at

How do we protect personal information?

Information that you submit in an enquiry form is encrypted and stored on a secure server. We also use encryption and a secure server when you make a donation via our website. However, the transmission of information over the Internet is never 100% secure so while we try to protect your personal information, we can’t guarantee the security of any information you submit to us via our website.

We encourage visitors to our site who wish to discuss sensitive information to contact us through our primary communication channels such as by telephone or email.

We also take appropriate measures to ensure that the information we receive is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. Access to our secure servers is restricted to authorised staff.

Will we disclose the information we collect to other organisations?

As indicated above, we may pass your information to our service providers, agents and associated organisations and, if you have consented, to other organisations who share our objectives.

Some of our service providers may be located outside the UK in countries or jurisdictions which do not provide the same level of protection for personal information. If we do transfer any personal information outside the UK we will ensure that appropriate steps are taken to protect that information.


We may need to disclose your information if required to do so by law or in response to a court order or request from a law enforcement agency. In exceptional circumstances, where we think someone is at serious risk of being harmed, we may contact the police or a local authority safeguarding team.

Your consent

By providing us with your personal information you consent to the collection and use of that information for the purposes and in the manner described in this Privacy Policy.


Our website may include third party links to and from websites run by other organisations or social media providers, including our Facebook, Instagram and Twitter pages and Facebook Messenger Chat facility. The Young Lives Foundation is not responsible for the privacy practices of other organisations’ websites or social media platforms and recommend you read their privacy policies carefully.


Our website and material relating to information, products and services (or to third party information, products and services), is provided ‘as is’, without any representation or endorsement made and without warranty of any kind, whether expressed or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy.

We do not warrant or represent that the functions contained in the material available on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the web server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

In no event will the Young Lives Foundation be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or in connection with the use of, or reliance on its content.

Right of access

You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.

If you wish to exercise these rights, please contact:

The Young Lives Foundation (Data Protection), 71 College Road, Maidstone, Kent ME15 6SX. Or via email:


If your personal details change, please help us to keep your information up to date by notifying us at the above address/email.

We reserve the right to amend this privacy statement. The latest version will be available on our website so please check from time to time. By continuing to use the website you will be deemed to have accepted any changes.


If you need to make a complaint, you can do so by contacting us in the first instance at Complaints, The Young Lives Foundation, 71 College Road, Maidstone, Kent ME15 6SX, by telephone 01622 693459, or by email

Reviewed November 2019